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If you are unable to log in, first of all, please ensure you are entering the correct username and password. Please note, the password and username are case sensitive. There is a forgotten password link on our poker website if you cannot remember yours.
If you are still facing an issue please contact us with details of the issue you are having including any error message and we will do our best to help you.
Due to the legality in some states, players from Assam, Nagaland, Orissa, Sikkim, Telangana, Tamil Nadu and Andhra Pradesh are not able to play on our site. Our system knows by your IP Address where you are based and blocks access. If you are not in any of these states but are still unable to sign up, please contact us with details of the issue you are having including any error message and we will assist you. In case of an amendment to the law in the future, we will be more than happy to have you play on IndiaPlays.
If you need to update your details, please rememeber that you can do so only once. Log in to your IndiaPlays account, go to ‘Profile’, click on ‘Edit’ and change the fields you want. If you are unable to update your details despite following these steps, please contact us and our customer support team will be able to help. You can easily connect to our customer support by visiting the contact page in the topmost corner of the landing page.
When you are logged in, please click the avatar on the right top of your screen and select change password and you will be able to change the password from there.
If you have forgotten your username, don’t worry you can also login to your account with your mobile number using our Login with OTP option.
We respond to player queries in the order that they are received and strive our best to respond as quickly as possible during working hours. You can always use the WhatsApp feature to contact us immediately if your query is urgent. We aim to respond to emails within 24 working hours although it is usually much sooner than this.
If you simply closed your account, please contact us and we will be happy to reopen it for you. If your account has been closed for violating responsible gaming principles, duplication, or fraud, we cannot reopen it.
Please complete the KYC formalities by logging on to 'My Profile'. Once done click ‘Withdraw’ -- where you can make a request to send funds back to your bank account. Minimum cashout is Rs.100 & Maximum cashout is Rs.35,000 per day.
When you are logged in, you will see an 'Add Cash' button at the top of the screen. Click on here, enter the amount, choose your desired payment method and away you go! The minimum Deposit is Rs.100 & Maximum Deposit is Rs.50,000 per transaction
All transactions at IndiaPlays are made using encrypted 128-bit SSL. It is very safe to add your card details and deposit and cashout funds.
No, you can use more than one payment method if you wish.
There can sometimes be a small delay between the money leaving your bank and it showing up in your account although it is usually instant. In this case, please wait a couple of hours and if the funds still don’t appear, contact us and we will investigate the issue for you.
Once your KYC is approved which usually take 24Hrs, your cashout upto the amount of Rs.10,000 will be processed instantly! Any amount more than 10K will be processed within 24Hrs of the cashout request.
If you make a deposit and withdraw without playing a single game, we will deduct 4% of your deposit amount and only the balance amount will be given back to you. This applies only if you have not used the bonus amount you were given at the time of the deposit. If you have got a bonus while making a deposit and you have used the bonus amount, you will not be able to withdraw the deposit amount.
Most of our bonuses are match bonuses which means when you deposit, we will add an extra % to your account. We keep updating the latest offers on our website and social media channels.
If you have any issues accessing the site or playing the games, you can contact our customer support team for assistance. The team works six days a week (Monday – Friday 10 AM – 8 PM & Saturday 10 AM - 4 PM) and can respond only during working hours. Shoot us an email in non-working hours, we will get back to you on the next working day or as soon as possible.
We also suggest you try clearing your cache and cookies if you are unable to play a game and try restarting your device then accessing the site again. You can try accessing our poker website on a different device, different browser, or with a different internet connection.
If you still experience difficulties, please provide us with as much information as possible so that we can assist you, such as a screenshot of any error message you get, the make and model of the device you are using to access the site, and the name and version of the browser you are using.
This is normally caused by a poor internet connection, the first thing to do is check all is OK with your ISP and contact them if there appears to be an issue.
We recommend an internet connection of at least 256 Kbps and above to ensure your gaming is not disturbed. Any interference when you are contacting our servers could cause you to disconnect. If you continue to experience issues, we suggest trying a different internet connection to see if it is stronger and to contact your ISP so they can check if there are any issues in the area.
Yes, we have Apps for Android and Windows or you can play via our poker website.
You can play on as many devices as you want although as you can only hold one account, you can only play on one device at a time.
When you use your account on more than one device, if you log in on one then you will be logged out on another. Check any devices you have used before to see if it is automatically logging you in, if it continues and you cannot find the reason, contact our customer support team and they will be happy to help.
You will be given a set time to reconnect to our servers and continue playing – the amount depends on the game you are in.
If you are in a game when you log in and the game is in running status, these will automatically open and you will be able to play.
When you are logged in, select game history from My Profile.
No, for the integrity of the games, we only allow one account per player. If we allow players to open multiple accounts, they may know existing players and how they tend to play but those players wouldn’t know the new name giving that player an unfair advantage.
Check out our ‘Promotions’ tab regularly for details of all our latest promotions which promise to give you an enhanced playing experience with more play for your money.
We do not allow any form of collusion on our skill games and do have systems in place to track any cheating that happens. If you feel the gameplay is suspicious, please contact us immediately with details of the player names and details of the game you are in, along with the time and date of when you feel the cheating occurred and why and we will investigate and take any action that we deem to be necessary.
Ensure you have a valid email address on your account as we will email our players regularly with the latest news and offers. You can also follow us on Facebook, Twitter, and Instagram.
We have free poker games regularly that you can take part in to win real money for no outlay and we also have games running regularly for a very small outlay where you won’t need to break the bank in order to play and win.
Yes, during business hours, we are available on WhatsApp for any queries or feedback. Check our Contact Us page for more details.
