If you are unable to log in to your IndiaPlays account to play Poker, Rummy or Fantasy games, first of all, please ensure you are entering the correct username and password – remembering that these are case-sensitive. There is a forgot password link on the website if you cannot remember yours.
If you are still having difficulties, please contact us with the details of the issue you are facing including the screenshot of any error message you see on the screen and we will do our best to help you log in and help you start playing the money-earning games on IndiaPlays.
Due to the current Indian laws, players located in some states, like Assam, Arunachal pradesh,Nagaland,Meghalaya,Orissa, Sikkim, Gujarat, Tamil Nadu, Telangana and Andhra Pradesh will not be able to play on IndiaPlays as it is a real money games website. Should the situation change, we will be more than happy to have you on board. Our system identifies your location through your IP Address. If you are not based in any of these states and are still unable to sign up, please contact us with details of the issue you are having including the screenshot of any error message you see on the screen and we will assist you to get started and play the real cash games like poker, rummy and fantasy sports on IndiaPlays.
If you need to update your details, please contact us with the specifics and our customer support team will be able to help you. You can play 13-card rummy online, poker online, fantasy cricket and fantasy football on IndiaPlays.
When you are logged in, please go to the ‘My Account’ section and you will be able to change the password from there and continue on your journey to play games to earn money on IndiaPlays.
You will need your username to log in. Please click here and follow the instructions. You will shortly receive an email from us containing the details of how to log in to play free online games to earn money on IndiaPlays.
We respond to player queries in the order that they are received and strive our best to respond as quickly as possible during working hours. We aim to respond to emails within 24 working hours although it is usually much sooner than this. Earn money playing games like online poker and rummy India on IndiaPlays.
If you simply closed your account, please contact us and we will be happy to reopen it for you. If your account has been closed for violating responsible gaming principles, duplication or fraud, we cannot reopen it.
We will send any funds back to the same payment method used to deposit wherever possible. Go to ‘My Account’ and click ‘Cash Out’ -- where you can make a request to send funds back to your payment method.
1) 1st withdrawal takes 24 working hours. From 2nd withdrawal it is instant.
2) Paytm bank number and registered mobile number should be same.
When you are logged in, you will see a deposit button at the top of the screen. Click on the button and follow the instructions and away you go to play rummy, poker online, fantasy premier league etc. on IndiaPlays.
As part of our commitment to responsible gaming, all players can set a limit as to how much they are happy to deposit every day or week to play real money games in India. Once the deposit amount goes above this, you will not be able to deposit until it resets. You can increase this from the ‘My Account’ section, however there will be a delay if you increase the amount before it comes into effect. If you wish to reduce the amount, it will take effect immediately once you confirm.
All transactions at IndiaPlays are made using an encrypted 128-bit SSL connection. It is very safe to add your card details to deposit to play real money games and cash out funds.
No, you can use more than one payment method if you wish.
We understand that all players have a limit they are comfortable depositing over a day, week or month and that is why our players can set their own deposit limit in the ‘My Account’ section. If you activate a limit, we cannot change it for you, you can change it yourself and if it is reduced, the change takes effect straight away. However, if you increase the amount you can deposit, there will be a cooling-off period before the change takes effect. This is all part of our commitment to responsible gaming.
Most of our bonuses are match bonuses which means when you deposit, we will add an extra % to your account. We keep updating the latest offers on our website and social media channels.
If we do need an ID from you, we will contact you via email with the details of what we need. This is done with some accounts to help us verify the identity of our players and once we have received the necessary ID, we won’t need any further documents from you unless the circumstances change.
There can sometimes be a small delay between the money leaving your bank and it showing up in your account although it is usually instant. In this case, please wait a couple of hours and if the funds still don’t appear, contact us and we will investigate the issue for you. Play games with real money on IndiaPlays and win cash.
If you have any issues accessing the website or playing the real money games, you can contact our customer support team for assistance. The team works six days a week (Monday – Friday 11 am to 7 pm & Saturday 11 am to 2 pm) and can respond only during working hours. Should you send us an email in non-working hours, we will get back to you on the next working day or as soon as possible.
We also suggest you try clearing your cache and cookies if you are unable to play a poker game, rummy India or fantasy online and try restarting your device then accessing the site again. You can try accessing the website on a different device, different browser or with a different internet connection.
If you still experience difficulties, please provide us with as much information as possible so that we can assist you, such as a screenshot of any error message you get, the make and model of the device you are using to access the site, and the name and version of the browser you are using.
This is normally caused by a poor internet connection, the first thing to do is check all is OK with your ISP and contact them if there appears to be an issue. You can also try using a different device to log in and see if the issue persists.
We recommend an internet connection of at least 256 Kbps and above to ensure your online real money gaming experience is not disturbed. Any interference when you are contacting our servers could cause you to disconnect. If you continue to experience issues, we suggest trying a different internet connection to see if it is stronger and contacting your ISP so they can check if there are any issues in the area.
Yes, we have apps for Android and Windows and IOS and those can be downloaded from the website or you can play via the website itself.
Yes, you can play on as many devices as you want although you can have only one account with IndiaPlays and you can only play games and earn money on one device at a time.
When you use your account on more than one device, if you log in on one then you will be automatically logged out on another. Check any devices you have used before to see if it is automatically logging you in, if it continues and you cannot find the reason, contact our customer support team and we will be happy to help you resume playing games and earn money.
You will be given a set time to reconnect to our servers and continue playing online poker, online rummy, fantasy cricket or fantasy football – the amount of time for this reconnection depends on the game you are in.
If you are in a game when you log in, these will automatically open and you will be able to play. If you wish to check any future games you have registered for, you can do so by opening the lobby and going to ‘My Account’.
When you are logged in, select ‘Game History’ from ‘My Account.’
No, for the integrity of the games and our fair gaming policy, we only allow one account per player. If we allow players to open multiple accounts, they may know existing players and how they tend to play but those players wouldn’t know the new name giving that player an unfair advantage.
Check out our ‘Promotions’ tab regularly for details of all our latest promotions for rummy online, poker online, fantasy online, which promise to give you an enhanced playing experience with more play for your money.
We do not allow any form of collusion in our skill games and do have systems in place to track any cheating that happens. If you feel the gameplay is suspicious, please contact us immediately with details of the player names and details of the game you are in, along with the time and date of when you feel the cheating occurred and why and we will investigate and take any action that we deem to be necessary.
No, we do not allow any of our employees to take part in games to protect the integrity of the site. Any players you compete against are real players who are there to play real cash games online like Texas Holdem poker online, rummy or fantasy sports.
Ensure you have a valid email address and contact number on your account as we will email & SMS our players regularly with the latest news and offers. You can also follow us on Facebook, Twitter, LinkedIn, Snapchat, YouTube and Instagram.
We have free games regularly that you can take part in to win real money for no outlay and we also have games running regularly for a very small outlay where you won’t need to break the bank in order to play and win the best online poker, rummy and fantasy games.
Yes, during business hours, we are available on WhatsApp for any queries or feedback. Check our ‘Contact Us’ page for more details.
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